Full-time
Service Manager - Commercial HVAC/R & Plumbing
Weymouth, MA · $90k-$125k
Applying takes about two minutes. No account, no portal, and a human reads it.
About this role
Client: A client in the mechanical contracting (HVAC/R and plumbing) industry
Location: Weymouth, MA
Work mode: On-site
Work authorization: US Citizen/Permanent Resident
Relocation: Not available
Openings: 1
The Service Manager provides leadership and operational oversight for the service department, ensuring high-quality commercial HVAC/R and plumbing service delivery. You will lead a team of skilled technicians, manage customer relationships, and drive the department's financial and operational success. This role requires a blend of technical expertise and strong management skills to maintain our standards of excellence and safety.
Key Responsibilities
Team Leadership: Hire, train, mentor, and evaluate HVAC/R and plumbing technicians. Conduct regular service meetings and "toolbox talks" to ensure safety and quality standards.
Operational Oversight: Manage daily dispatching and scheduling to maximize manpower utilization and meet service demands. Monitor work orders, labor hours, and technician productivity.
Customer Relations: Serve as the primary point of contact for commercial clients, handling service follow-ups and resolving escalations to ensure complete customer satisfaction.
Financial Management: Prepare quotations for recommended work and maintenance agreements. Manage departmental budgets, track job costs, and review invoices for accuracy.
Technical Support: Provide troubleshooting assistance to field technicians on complex mechanical and plumbing systems. Conduct job site visits to inspect work quality.
Compliance & Safety: Ensure all work complies with local codes, OSHA safety standards, and EPA regulations. Maintain technician licensing and certification records.
Qualifications & Skills
Experience:
Minimum 5+ years of experience in HVAC/R or plumbing service, with at least 2-5 years in a supervisory or management role.
Licensing: Valid Massachusetts licensure (e.g., Journeyman/Master Plumber or Refrigeration Technician) is highly desired. EPA Universal Refrigerant certification is required.
Technical Knowledge: Deep understanding of commercial HVAC systems, refrigeration, and plumbing codes. Proficiency with field service technology or similar service management software is a plus.
Interpersonal Skills: Exceptional communication and leadership abilities with a professional demeanor.
Driver's License: A valid driver's license with a clean driving record is required.
Benefits
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
401(k) with company match.
Paid Time Off (PTO) and holiday pay.
Tuition reimbursement and professional development through an in-house training program.
Local projects to minimize travel and promote work-life balance.
Location: Weymouth, MA
Work mode: On-site
Work authorization: US Citizen/Permanent Resident
Relocation: Not available
Openings: 1
The Service Manager provides leadership and operational oversight for the service department, ensuring high-quality commercial HVAC/R and plumbing service delivery. You will lead a team of skilled technicians, manage customer relationships, and drive the department's financial and operational success. This role requires a blend of technical expertise and strong management skills to maintain our standards of excellence and safety.
Key Responsibilities
Team Leadership: Hire, train, mentor, and evaluate HVAC/R and plumbing technicians. Conduct regular service meetings and "toolbox talks" to ensure safety and quality standards.
Operational Oversight: Manage daily dispatching and scheduling to maximize manpower utilization and meet service demands. Monitor work orders, labor hours, and technician productivity.
Customer Relations: Serve as the primary point of contact for commercial clients, handling service follow-ups and resolving escalations to ensure complete customer satisfaction.
Financial Management: Prepare quotations for recommended work and maintenance agreements. Manage departmental budgets, track job costs, and review invoices for accuracy.
Technical Support: Provide troubleshooting assistance to field technicians on complex mechanical and plumbing systems. Conduct job site visits to inspect work quality.
Compliance & Safety: Ensure all work complies with local codes, OSHA safety standards, and EPA regulations. Maintain technician licensing and certification records.
Qualifications & Skills
Experience:
Minimum 5+ years of experience in HVAC/R or plumbing service, with at least 2-5 years in a supervisory or management role.
Licensing: Valid Massachusetts licensure (e.g., Journeyman/Master Plumber or Refrigeration Technician) is highly desired. EPA Universal Refrigerant certification is required.
Technical Knowledge: Deep understanding of commercial HVAC systems, refrigeration, and plumbing codes. Proficiency with field service technology or similar service management software is a plus.
Interpersonal Skills: Exceptional communication and leadership abilities with a professional demeanor.
Driver's License: A valid driver's license with a clean driving record is required.
Benefits
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
401(k) with company match.
Paid Time Off (PTO) and holiday pay.
Tuition reimbursement and professional development through an in-house training program.
Local projects to minimize travel and promote work-life balance.
How we handle your application. A recruiter reads it — not a keyword filter. We will not submit you to this client, or any other, without your explicit approval for that specific role. Josh Pros is an equal opportunity employer and considers all qualified applicants without regard to citizenship or immigration status.
Before you apply anywhere — including here
Ask every firm these questions. We have already answered them.
Do you sponsor work authorization?
Yes, for consultants we employ on W-2 — H-1B transfers, extensions, amendments, and employment-based green cards.
Read moreWhat happens on the bench?
You stay on payroll. For H-1B employees, paying the required wage during employer-caused downtime is a legal requirement, not a perk.
Read moreWill you tell me the client and the layers?
Yes, before you interview. If there is a prime vendor or MSP in the chain, you will know.
Read more