Managed IT that you stop having to think about
Infrastructure monitoring, patch management, endpoint security, backup and recovery, and a helpdesk that answers. Fixed monthly cost, defined SLAs, and an escalation path with a human at the end of it.
Managed IT you stop having to think about
Fixed monthly cost, defined SLAs, and an escalation path with a human at the end of it.
Monitoring & Alerting
24/7 monitoring with thresholds tuned to your environment, so alerts mean something and on-call is not a punishment.
- Infrastructure and application monitoring
- Synthetic checks on critical journeys
- Alert tuning to reduce noise
- Escalation that reaches a human
Patch & Vulnerability
OS and third-party patching on a published cadence, with an emergency path for the ones that cannot wait.
- Published patch windows
- Third-party application patching
- Vulnerability scanning
- Emergency out-of-band patching
Endpoint & Identity
Device management, EDR, and the offboarding hygiene that most organisations quietly do not have.
- EDR and endpoint protection
- Device management and compliance
- MFA rollout
- Joiner-mover-leaver process
Backup & Recovery
Most organisations have backups. Far fewer have ever restored one under time pressure.
- Automated backup with retention policy
- Scheduled restore drills, with evidence
- Disaster recovery runbooks
- RTO and RPO you have actually tested
Service Desk
Tier 1–3 support with SLA-backed response times, and someone who answers.
- SLA-backed response times
- Ticketing and self-service portal
- On-site support where needed
- Named technical account owner
Governance & Reporting
A quarterly conversation about what broke, what we fixed, and what we are worried about next.
- Monthly service reports
- Quarterly business review
- Asset and licence inventory
- Roadmap and budget planning
Why choose us to run it
The model matters as much as the service.
Per-user pricing, not hourly
Hourly billing punishes you for having problems and rewards us for not fixing them properly. Everything covered is included in the monthly fee.
We test the restores
A backup you have never restored is a hypothesis, not a plan. We run scheduled restore drills and give you the evidence.
Co-managed works too
We take monitoring, patching, and after-hours; your internal team keeps the strategic work. That split is often the right answer.
Onboarding
Typically two to four weeks to full SLA coverage.
Discovery
What you have, what is fragile, and what nobody documented.
Deploy
Agents, monitoring, backup, and endpoint tooling rolled out.
Document
Runbooks written, escalation paths agreed, SLAs activated.
Operate
We take the pager. You get your evenings back.
What is covered
- Infrastructure and application monitoring with defined alert thresholds
- OS and third-party patching on a published cadence
- Endpoint protection, EDR, and device management
- Backup, disaster recovery, and — critically — periodic restore testing
- Identity and access management, MFA rollout, offboarding hygiene
- Tier 1–3 helpdesk with SLA-backed response times
SLAs we will actually sign
| Severity | Response | Target resolution |
|---|---|---|
| P1 — production down | 15 minutes | 4 hours |
| P2 — major degradation | 1 hour | 1 business day |
| P3 — single user blocked | 4 business hours | 2 business days |
| P4 — request / change | 1 business day | Scheduled |
The test nobody runs
Most organisations have backups. Far fewer have ever restored one under time pressure. We run scheduled restore drills and give you the evidence, because a backup you have never restored is a hypothesis, not a plan.
Questions we get asked
How is it priced?
Per user or per device, monthly, with everything above included. No hourly billing for covered work — that model punishes you for having problems and rewards us for not fixing them.
Can you co-manage with our internal IT?
Yes. Co-managed is common: we take monitoring, patching, and after-hours, and your team keeps the strategic work.
What is the onboarding period?
Typically 2–4 weeks for discovery, agent deployment, documentation, and SLA activation.